Delivery
The cost of your shipment is automatically calculated based on weight/size.
- Mailbox package with track and trace - €3.99
- Standard package NL €4.99
- Package Belgium - €5.99
- Package Germany - €8.99
- Package France - €9.99
Orders above €60,- have free shipping within the Netherlands!
Parcels to Belgium, Germany & France have free shipping above €75
Did you order on working days before 10:00 PM? Then your order will be shipped the same day.
During the peak season (November/December), the delivery of your package may take a little longer due to the amount of packages at the delivery services. Take this into account and order on time 💕
We deliver our products in the Netherlands, Belgium, France and Germany.
You can track your order with the track and trace code that you receive in the email. You will receive the track and trace after your package has been shipped.
Unfortunately, it can happen that your order is damaged during shipment. We know that as a customer you can of course do nothing about this. In that case, we ask you to contact our customer service immediately. You can do this by email to support@thewildflowerclub.nl . It is also useful to send photos of the defect. Our customer service will process your message within 24 hours and look for the best solution together with you!
Return
We are sorry that your order is not as you expected.
1. Go to our returns portal
You can return your items within 14 days after you have received your order. Click here to go to our return portal and follow the steps in the return process.
2. Packing
Pack your items and stick your created return label on the package. Don't forget to remove or cover the old shipping label.
3. Submit
Bring your package to the post office within 3 working days after registering your return.
NB! Packages that are not sent within 3 working days (after creating the return label) and that arrive at The Wildflower Club outside the return period, will not be accepted. You will then receive the amount back in the form of a shop credit.
Keep the proof of shipment of your return well. We are not responsible for return products that go missing.
4. Refund
Once we have received your return (unworn and without damage), you will receive a refund within 10 working days.
- We do not reimburse the return shipping costs.
- Earrings and sale items cannot be returned.
- We are not responsible for return products that go missing.
- If certain discount conditions are no longer met by returning items, this discount will be deducted from the returned products. For example, with 3 + 1 free: if you return an item, the free option expires. This will be deducted from your return
The return costs are paid by the customer. Below you will find the return costs per country and delivery service:
NL mailbox package PostNL: 4.99
NL package PostNL: 6.50
NL package DHL: 6.30
BE package PostNL: 6.99
DE package DPD: 7.99
DE package DHL: 7.50
– Earrings cannot be returned due to hygiene reasons.
Unfortunately, it may happen that your order is damaged during shipping or that you receive the wrong item. We know that you as a customer cannot do anything about this. In that case, we ask you to contact our customer service immediately. You can do this by email to support@thewildflowerclub.nl . It is also useful to send photos of the defect/product.
So do not just return the item, but always contact our customer service so that we can solve this for you. Our customer service will process your message within 24 hours and work with you to find the best solution!
No. Due to our fulfillment center, it is no longer technically possible to return multiple packages together.
Heb je het label al betaald maar heb je niets ontvangen? Je kunt je gegevens opnieuw invullen op ons retourportaal en het label hier opnieuw downloaden.
Klik hier om naar ons retourportaal te gaan.
You can also deliver the return to us yourself. Register your return via the normal route and follow the steps. Please indicate that you want to return it to our store/warehouse.
Add a note to your return with your name and order number so that we can recognize who the package comes from.
We are present on working days between 9:00 AM and 5:00 PM. You can also bring the return outside these times by putting the package in the box near the door.
exchange
You can exchange an item for a different size by indicating in your return registration which size you would like to receive. So for example return reason 'too big' and then in the comments 'please exchange for size ..'
You can only exchange for a different size and therefore not for another item.
Once we have received your return, we will create a new order for you with the new size. This order will come your way free of charge. If the size you would like to receive is not in stock by then, you will receive your money back. If you prefer to be sure that the item is still in stock, you can return the item and order the item in question in the correct size yourself. to order.
Guarantee
A warranty period of 1 month applies to all items.
For discoloration on jewelry we have a warranty period of 6 months (if the regulations are adhered to). Of course, if the 6-month period has passed, it does not mean that the jewelery will discolour. You can always contact us if you have any questions or run into problems!
If an item is defective within the warranty period, please contact us immediately at support@thewildflowerclub.nl . State your order number and enclose a photo of the complaint.