Refund policy

Returns

We're sorry to hear that your order wasn't what you expected. Of course, you can return your online order.

1. Go to our return portal

You can return your items within 14 days of receiving your order (return shipping from €5.49). Click here to access our return portal and follow the steps in the return process.

2. Pack your return

Pack your items securely and attach the return label you created to the parcel. Don't forget to remove or cover the original shipping label (including both the barcode and your delivery address). This prevents the parcel from being delivered back to you.

If possible, please return the product in its original packaging to help prevent damage during transit. All original tags must remain attached to the item.

3. Ship your return

Drop off your parcel with the selected carrier within 3 working days after registering your return.

Please note: Returns sent outside the return period or outside our return portal will not be accepted.

Please keep your proof of postage until your return has been processed. We are not responsible for returned items that are lost in transit.

4. Refund

Once we have received and inspected your return (unworn and undamaged), your refund will be processed within 10 working days.

Important information

  • Return shipping costs are non-refundable.

  • We are not responsible for return parcels that are lost in transit. You can insure your return shipment through the insurance option offered by Returnista.

  • Items must be unworn, unwashed, unaltered, and undamaged. All original tags must remain attached. If a returned item does not meet our return conditions and therefore cannot be accepted, the item will remain the property of the customer. If the customer wishes to have the item returned to them, the shipping costs for resending the item will be at the customer's expense.

  • We are not responsible for return parcels that are delivered back to the customer because the original shipping label was still visible. In this case, the customer must request and pay for a new return label.

  • If returning items means that the conditions of a promotion are no longer met, the discount will be deducted from the refund. For example, with a 3+1 Free promotion, returning one of the items will void the free item offer, and the value of the discount will be deducted from your refund.