Delivery
The cost of your shipment is automatically calculated based on weight/size.
- Mailbox package with track and trace - €3.99
- Standard package NL €4.99
- Package Belgium - €5.99
- Package Germany - €8.99
- Package France - €9.99
- Package Spain and Denmark - €11.99
- Package Czech Republic - €14.99
- Package Latvia, Lithuania and Estonia - €15.99
- Package Sweden - €18.99
Orders above €60,- have free shipping within the Netherlands!
Packages to Belgium and Germany have free shipping above €75,-
Packages to France and Spain have free shipping above €100,-
Packages to Denmark and the Czech Republic have free shipping above €150,-
Packages to Latvia, Lithuania and Estonia have free shipping above €175,-
Did you order before 10:00 PM on a working day? Your order will then be shipped the same day.
Deliveries outside the Netherlands can take up to 3 working days.
Please note! During peak days, the delivery of your package may take a little longer due to the enormous crowds at the delivery services. Take this into account and order on time 💕
We deliver our products in the Netherlands, Belgium, France, Germany, Spain, Denmark, Sweden, Latvia, Lithuania, Estonia and Czech Republic
You can track your order with the track and trace code that you receive in the email. You will receive the track and trace after your package has been shipped.
Unfortunately, it can happen that your order is damaged during shipment. We know that as a customer you can of course do nothing about this. In that case, we ask you to contact our customer service immediately. You can do this by email to support@thewildflowerclub.nl . It is also useful to send photos of the defect. Our customer service will process your message within 24 hours and look for the best solution together with you!
Return
We are sorry that your order is not as you expected.
1. Go to our returns portal
You can return your items within 14 days after you have received your order. Click here to go to our return portal and follow the steps in the return process.
2. Packing
Pack your items and stick your created return label on the package. Don't forget to remove or cover the old shipping label.
3. Submit
Bring your package to the post office within 3 working days after registering your return.
NB! Packages that are not sent within 3 working days (after creating the return label) and that arrive at The Wildflower Club outside the return period, will not be accepted. You will then receive the amount back in the form of a shop credit.
Keep the proof of shipment of your return well. We are not responsible for return products that go missing.
4. Refund
Once we have received your return (unworn and without damage), you will receive a refund within 10 working days.
- We do not reimburse the return shipping costs.
- Earrings and sale items cannot be returned.
- We are not responsible for return products that go missing.
- If certain discount conditions are no longer met by returning items, this discount will be deducted from the returned products. For example, with 3 + 1 free: if you return an item, the free option expires. This will be deducted from your return
The return costs are paid by the customer. Below you will find the return costs per country and delivery service:
- NL mailbox package PostNL: 4.99
- NL package PostNL: 6.50
- NL package DHL: 6.30
- BE package PostNL: 6.99
- DE package DPD: 7.99
- DE package DHL: 7.50
- FR package DPD: 9,99
- FR package UPS: 9,99
- ES package DHL: 13,99
- DK package DHL: 15,99
- DK package GLS: 13,99
- SE package DHL: 20,99
- SE package GLS: 20,99
- LV pakket DHL: 17,99
- LV pakket GLS: 17,99
- LT package DHL: 17,99
- LT package GLS: 17,99
- EE package DHL: 17,99
- EE package GLS: 17,99
- CZ package DHL: 16,99
Unfortunately, it may happen that your order is damaged during shipping or that you receive the wrong item. We know that you as a customer cannot do anything about this. In that case, we ask you to contact our customer service immediately. You can do this by email to support@thewildflowerclub.nl . It is also useful to send photos of the defect/product.
So do not just return the item, but always contact our customer service so that we can solve this for you. Our customer service will process your message within 24 hours and work with you to find the best solution!
No. Due to our fulfillment center, it is no longer technically possible to return multiple packages together.
No, this is not (anymore) possible. You must register your return via the portal on our website and send it to our warehouse.
exchange
You can exchange an item for a different size by indicating in your return registration which size you would like to receive. So for example return reason 'too big' and then in the comments 'please exchange for size..'
You can only exchange for a different size and therefore not for another item.
Your return will be processed within 10 working days after receiving the package. Once we have processed your return, we will create a new order for you with the new size. This order will come your way free of charge. If the size you would like to receive is out of stock by then, you will receive your money back.
If you prefer to be sure the item is still in stock (or if you need it quickly), you can return the item and order the item in question in the correct size yourself.
Click here to go to the returns portal.
Guarantee
A warranty period of 1 month applies to all items.
For discoloration on jewelry we have a warranty period of 6 months (if the regulations are adhered to). Of course, if the 6-month period has passed, it does not mean that the jewelery will discolour. You can always contact us if you have any questions or run into problems!
If an item is defective within the warranty period, please contact us immediately at support@thewildflowerclub.nl . State your order number and enclose a photo of the complaint.