Frequently Asked Questions 💬
Under the heading "Fit," we provide sizing advice for each product. Sizes may sometimes run slightly larger/smaller or longer/shorter depending on the color.
On this page, you'll find all the information you need to determine your length. We recommend measuring it correctly once so you'll know it for life! 💕
Found some nice TALL items? Then it's also good to know how to pay.
All options can be found below:
- iDEAL: reliable, secure, and easy online payments. You pay via the mobile banking app or your own bank's online banking environment.
- Bancontact: Bancontact is a secure and fast payment method for Belgian customers, allowing payments to be processed directly from their bank account via a debit card.
- Billink: Receive your order first and pay within 14 days. This payment method is available up to €300.00
- VISA|Amex|Mastercard: If you choose this option, you will pay by credit card.
- Maestro: If you choose this option, you pay with your debit card.
- Paypal: Pay via your own Paypal account and checkout faster!
Shop your favorite items and pay up to 14 days later with Billink!
What is Billink?
Billink is one of the payment methods you can use to place your order (up to €300.00) at The Wildflower Club. Billink offers secure and flexible payment: you can order now and pay 14 days after receipt via the Billink app.
Why haven't I received an invoice from Billink?
The quickest way to view your invoice is by logging into your personal Billink account or the Billink app. If you accidentally entered an incorrect email address, please contact us. We can update the information for you and resend the invoice.
Don't see your payment method? This might be due to the following:
- Your order amount is higher than €300.00
- This payment method is not available in your country
The cost of your shipping is automatically calculated based on weight/size.
Package Netherlands €4.99
Package Belgium - €5.99
Package Luxembourg - €9.99
Package Germany - €8.99
Package France - €9.99
Spain and Denmark Package - €11.99
Package Czech Republic - €14.99
Latvia, Lithuania and Estonia Package - €15.99
Sweden Package - €18.99
Standard packages in the Netherlands have free shipping above €60.
Packages to Belgium and Germany have free shipping above €75.
Packages to Luxembourg, France and Spain have free shipping above €100.
Packages to Denmark and the Czech Republic have free shipping above €150.
Packages to Latvia, Lithuania and Estonia have free shipping over €175.
If you have ordered on a working day before 22:00, your order will be shipped the same day.
Deliveries outside the Netherlands can take up to 3 working days.
Please note! During peak days (especially November/December) the delivery of your package may take a little longer due to the enormous crowds at the delivery services. Please take this into account and order on time 💕
We deliver our products in the Netherlands, Belgium, Luxembourg, France, Germany, Spain, Denmark, Sweden, Latvia, Lithuania, Estonia, Austria and the Czech Republic.
You can track your order with the track and trace code that you receive in the email. You will receive the track and trace after your package has been shipped.
Unfortunately, it's possible your order might be damaged during shipping or you might receive the wrong item. We understand that, as a customer, you have no control over this. In that case, please contact our customer service immediately. You can do so by email at support@thewildflowerclub.nl . It's also helpful to include photos of the defect/product.
So don't just return the item, but always contact our customer service. Our customer service team will process your message within 24 hours and will work with you to find the best solution!
After delivery, a package will always remain at the parcel point for one week. If the package is not collected within one week, it will automatically be returned to our warehouse.
Would you still like to receive the package? Please send an email to support@thewildflowerclub.nl within 3 business days of returning the package.
If we haven't received an email from you, we'll refund your order once your return has been received and processed. We charge €5.99 for shipping and return costs. This amount will be deducted from the refund amount.
We're sorry your order wasn't what you expected. You can return your items within 14 days of delivery.
Go to our returns page and follow the steps to register your return.
- We do not refund return shipping costs.
The return period starts from the moment your package is delivered. If you choose to have your order delivered to a parcel point, please be careful: after delivery to the parcel point, you have 14 days to register your return.
- We are not responsible for lost returned products.
We are not responsible for return packages returned to the customer because the original shipping label was still visible. The customer must request and pay for a new return label.
If certain discount conditions are no longer met by returning items, the discount will be deducted from the returned products. For example, with the 3+1 free offer: if you return an item, the free option expires. This discount will be deducted from your return.
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Unfortunately, it's possible your order might be damaged during shipping or you might receive the wrong item. We understand that, as a customer, you have no control over this. In that case, please contact our customer service immediately. You can do so by email at support@thewildflowerclub.nl . It's also helpful to include photos of the defect/product.
So don't just return the item, but always contact our customer service. Our customer service team will process your message within 24 hours and will work with you to find the best solution!
Yes, that's possible. Orders that fall within the return period are visible in the returns portal. You can return the products you selected in the returns portal in a single package.
No, this is not (anymore) possible. You must register your return via the portal on our website and send it to our warehouse.
You can exchange an item for a different size by indicating which size you'd like in your return notification. For example, "reason for return" is "too big" and then in the comments, "I'd like to exchange for size ..." and length ..."
You can only exchange for a different size or length and not for another item.
Click here to go to the returns portal.
We'll process your return/exchange within 10 business days of receiving your package. Once we've processed your return, we'll create a new order for you in the new size. We'll cover the shipping costs for the new shipment. If the size you prefer is out of stock by then, you'll receive a refund.
If you would rather be sure that the item is still in stock, you can return the item (without leaving a comment) and order the item in question in the correct size yourself.
Click here to go to the returns portal.
All items have a 1 month warranty period.
If an item is defective within the warranty period, please contact us immediately at support@thewildflowerclub.nl . State your order number and send a photo of the complaint.