Returns and exchanges
1. Register online
Select the items you wish to return or exchange within 14 days of receiving your order.
2. Packing
Pack your items and attach the return label (if you opted for a printable label) to the package. Don't forget to remove or cover the old shipping label.
3. Shipping
Take your package to a service point of your chosen delivery service within 3 business days of registering it. Keep the proof of delivery.
4. Refund
Your return will be processed within 10 business days after arrival at our warehouse .
Frequently Asked Questions 💬
You can exchange an item for a different size by indicating which size you'd like in your return notification. For example, "reason for return" is "too big" and then in the comments, "I'd like to exchange for size ..." and length ..."
You can only exchange for a different size or length and not for another item or color.
We'll process your return/exchange within 10 business days of receiving your package. Once we've processed your return, we'll create a new order for you in the new size. We'll cover the shipping costs for the new shipment. If the size you prefer is out of stock by then, you'll receive a refund.
If you'd prefer to be sure the item is still in stock, you can return it and order the correct size yourself. If you choose this option, we cannot refund shipping costs for the new size.
We have a returns policy to benefit both you and our planet. Returns start at €5.49 (NL), allowing you to return up to two items free of charge. Want to return more than two items? For each additional item, you'll pay a €0.99 fee.
Why are we doing this? We want to encourage our customers to shop more consciously and selectively. If you return fewer than two items, it's cheaper for you now. It's a win-win situation: you save on return costs, and together we reduce our environmental impact.
The basic rates per country are shown below:
- Netherlands €5.49
- Belgium €5.99
- Germany €9.49
- France € 10.49
- Denmark €12.49
- Luxembourg €10.49
- Spain €12.49
- Sweden € 19.49
- Latvia €16.49
- Lithuania € 16.49
- Estonia €16.49
- Czech Republic € 15.49
Yes, that's possible. Orders that fall within the return period are visible in the returns portal. You can return the products you selected in the returns portal in a single package.
No, this isn't possible. You must register your return through the portal on our website and send it to our warehouse.
If we receive returned items that do not meet the return conditions below, we unfortunately cannot accept them.
- Returns must be registered and returned within 14 days. Orders placed outside the 14-day return period will not be accepted for return.
- Return shipping costs are the responsibility of the customer.
- The order must be returned in the original packaging.
- The item must not be worn, washed, altered, or damaged. Tags must be attached.
- Be careful with makeup: an item with makeup stains will not be returned.
- There is no washing guarantee. Any problems that arise after washing are at your own risk.
QR code return (without printing)
- Remove/hide any old labels on the package. This will prevent the package from being returned to your home.
- Write your order number and the code of your QR code clearly visible on the package (example: WILD12345 and MDPR6MP9LL1)
- Drop off the package at the service point and have the QR code scanned. Stick the barcode you receive on the package. Your package is ready to ship!
Printable return label
- Remove/hide any old labels on the package. This will prevent the package from being returned to your home.
- Print out the return label and stick it firmly onto the package.
- Please drop off the package at the parcel point within 3 working days.