Terms of service

Terms and Conditions – The Wildflower Club

Article 1: General
1.1. Name: The Wildflower Club B.V.
1.2. Chamber of Commerce (KvK) number: 98282409
1.3. Customer service email: support@thewildflowerclub.nl

1.4. The Wildflower Club reserves the right to amend these Terms and Conditions from time to time. The new version does not apply retroactively. This means that the Customer is only bound by the terms and conditions published online on the day the order is placed.

1.5. Definitions:

Website: the domain and subdomains of The Wildflower Club.
Customer: the person who places an order.
Working day: a day that is not a Saturday, Sunday or Dutch public holiday.
Order: the purchase of product(s) via the Website.
Content: all texts, images, videos, photos and information on the Website.
Third-party websites: all websites not managed by The Wildflower Club.
Contract: the agreement that is formed when an order is placed.

Article 2: Ordering / Formation of the Contract
2.1. The Customer is guided step by step through placing an order via the Website. The Customer is responsible for checking all details before completing the order.

2.2. The Wildflower Club reserves the right to refuse an order, for example in the event of payment issues or insufficient stock. In that case, the amount paid will be refunded.

2.3. All prices include VAT (where applicable). Delivery costs are shown separately. Import charges may apply outside the EU.

2.4. Prices and product descriptions may be changed without prior notice.

2.5. Different payment methods are available per country. Cash payments and cheques are not accepted.

2.6. Discounts and promotions may be changed or withdrawn at any time.

2.7. By placing an order, the Customer agrees to these Terms and Conditions.

2.8. In the event of an obvious error or mistake in the price shown, such as a misprint on a label or tag, the price displayed on the website always prevails. No rights can be derived from obvious pricing errors.

Article 3: Payment
3.1. Payment must be received in full before the order is processed.
3.2. Once the payment has been approved, the Customer will receive a confirmation by email.
3.3. Discount codes are not valid on gift cards and gift boxes.

Article 4: Delivery and Fulfilment
4.1. The Wildflower Club handles orders with care and delivers to the address provided by the Customer.
4.2. The risk of loss or damage passes to the Customer upon receipt of the order.
4.3. Delivery costs and options are shown at checkout.
4.4. Incorrect address details are at the Customer’s risk.
4.5. Free shipping applies from a certain order value, excluding gift cards.
4.6. If a parcel is returned because it was not collected, the shipping costs will not be refunded.

Article 5: Exercising the Right of Withdrawal
5.1. The Customer may withdraw from the order within 14 days of receipt without giving any reason.
5.2. The Customer withdraws via the withdrawal button “Return order” on the Returns and Exchanges page. No account is required to withdraw. The Customer will immediately receive a confirmation of receipt by email.

5.3. The 14-day return period starts from the moment the parcel is delivered. If delivery to a parcel point is chosen, the return period therefore starts from the moment the parcel is delivered to the parcel point.
5.4. The Wildflower Club will refund the purchase price within 14 days of the withdrawal, including the standard outbound shipping costs if the entire order is returned. The Wildflower Club may withhold the refund until the product has been received. Refunds are made using the same payment method, unless the Customer agrees otherwise.

5.6. The costs of returning the product are borne by the Customer (see Article 13).

Article 6: Exclusion of the Right of Withdrawal
6.1. Products that are made to measure or are unsuitable for return for hygiene reasons are excluded from the right of withdrawal.

6.2. For hygiene reasons, tights cannot be returned or exchanged, regardless of whether the packaging has been opened or not.

Article 7: Complaints Procedure
7.1. We advise reporting complaints within 6 days of receipt, with a clear description.
7.2. The Customer will receive a response within 5 working days. If necessary, an acknowledgement of receipt will be sent first.
7.3. Products must comply with the agreement and legal requirements.

Article 8: Warranty
8.1. The Wildflower Club offers a commercial warranty of one month on manufacturing defects. This commercial warranty does not affect consumers’ statutory rights, including the right to a product that conforms to the contract.
8.2. The warranty applies to manufacturing defects under normal use.
8.3. Incorrect washing or use is not covered by the warranty.
8.4. An incorrect size is not covered by the warranty, but returning the item is possible.
8.5. Complaints reported after the commercial warranty period has expired will be assessed individually, taking into account the consumer’s statutory rights.
8.6. In the case of a valid complaint, The Wildflower Club will offer repair, replacement or a (partial) refund.

Article 9: Returns
9.1. Register your return within 14 days of receipt. You then have another 14 days to send it back.
9.2. Products must be returned in their original condition: unworn, unwashed and with all original labels and tags attached. Products with labels or tags removed, or showing signs of use, will not be accepted. If a returned item does not meet these return conditions and therefore cannot be accepted, the item remains the property of the Customer. If the Customer wishes to have the item sent back, the shipping costs for resending are at the Customer’s expense.
9.3. Discounts may be recalculated for returns that affect the discount conditions.
9.4. Returns must be registered via the returns portal.
9.5. The Customer bears the costs of and responsibility for return shipments.
9.6. Incorrectly labelled returns will not be processed automatically.
9.7. Refunds are made within 14 days of receipt.
9.8. If a product turns out to be damaged or defective upon receipt, the Customer must report this as soon as possible, and no later than 14 days after receipt, via support@thewildflowerclub.nl, including a description and clear photos of the defect. In that case, The Wildflower Club will offer a suitable solution, such as a free exchange or other compensation. If the Customer chooses not to accept the solution offered and wishes to return the product without a replacement, the costs of the return shipment are at the Customer’s expense.

9.9. Keep the proof of shipment of your return until you have received your refund. Haven’t received your refund 14 days after sending your return parcel? Please let us know as soon as possible, and no later than 20 days after shipment.

Article 10: Privacy
10.1. Personal data is stored securely and used only for processing orders and personalised offers.
10.2. Payment details are processed in encrypted form and are not visible to employees of The Wildflower Club.

Article 11: Applicability of the Terms and Conditions
11.1. These terms and conditions apply to every offer made by The Wildflower Club and to every distance contract between The Wildflower Club and the Customer.

Article 12: Disputes and Applicable Law
12.1. These Terms and Conditions are governed by Dutch law.

Article 13: Costs
13.1. The return shipping rates are listed on the Frequently Asked Questions page and in the returns portal.

13.2. Exchanging for a different size or length size: the shipping costs of the new shipment are borne by The Wildflower Club.

13.3. Parcel not collected: if the Customer does not collect a parcel from the parcel point within 7 days and it is returned as a result, we will refund the purchase price minus the applicable costs for the shipping and return costs incurred.