Terms of service
General Terms and Conditions – The Wildflower Club
Article 1: General
1.1. Name: The Wildflower Club B.V.
1.2. Chamber of Commerce number: 98282409
1.3. Customer service email: support@thewildflowerclub.nl
1.4. The Wildflower Club reserves the right to amend these Terms and Conditions from time to time. Any new version shall not apply retroactively. This means that the Customer is only bound by the version of the Terms and Conditions available on the Website on the date the order is placed.
1.5. Definitions:
Website: the domain and all subdomains of The Wildflower Club.
Customer: the person placing an order.
Business Day: any day other than a Saturday, Sunday, or Dutch public holiday.
Order: the purchase of one or more products through the Website.
Content: all texts, images, videos, photographs, and information published on the Website.
Third-Party Websites: any websites not operated by The Wildflower Club.
Contract: the agreement formed when an order is placed.
Article 2: Orders / Formation of the Contract
2.1. The Customer is guided step by step through the ordering process on the Website. The Customer is responsible for checking all information before completing the order.
2.2. The Wildflower Club reserves the right to refuse an order, for example due to payment issues or insufficient stock. In such cases, any payment received will be refunded.
2.3. All prices include VAT where applicable. Shipping costs are displayed separately. Orders shipped outside the European Union may be subject to import duties and taxes.
2.4. Prices and product descriptions may be changed without prior notice.
2.5. Available payment methods vary by country. Cash payments and cheques are not accepted.
2.6. Discounts and promotional offers may be modified or withdrawn at any time.
2.7. By placing an order, the Customer agrees to these Terms and Conditions.
2.8. In the event of an obvious pricing error, such as a printing mistake on a label or hangtag, the price displayed on the Website shall always prevail. No rights may be derived from manifest pricing errors.
Article 3: Payment
3.1. Full payment must be received before an order is processed.
3.2. Once payment has been successfully authorized, the Customer will receive an order confirmation by email.
3.3. Discount codes cannot be used for gift cards or gift boxes.
Article 4: Delivery and Performance
4.1. The Wildflower Club processes all orders with due care and delivers them to the address provided by the Customer.
4.2. The risk of loss or damage passes to the Customer upon delivery.
4.3. Shipping options and costs are displayed during checkout.
4.4. The Customer is responsible for providing the correct delivery address.
4.5. Free shipping applies from a minimum order value and excludes gift cards.
4.6. If a parcel is returned because it was not collected, the original shipping costs will not be refunded.
Article 5: Right of Withdrawal
5.1. The Customer has the right to withdraw from the purchase within 14 days of receiving the order without stating any reason.
5.2. The product must be returned through our return portal within this period.
5.3. The 14-day withdrawal period starts on the day the parcel is delivered. If delivery to a collection point is selected, the withdrawal period starts on the day the parcel is delivered to the collection point.
5.4. Once the returned products have been received, the purchase price will be refunded within 14 days, including the original shipping costs if the entire order is returned, but excluding return shipping costs.
Article 6: Exclusion of the Right of Withdrawal
6.1. Products that have been custom-made or are unsuitable for return due to hygiene reasons are excluded from the right of withdrawal.
6.2. For hygiene reasons, tights cannot be returned or exchanged, regardless of whether the packaging has been opened.
Article 7: Complaints Procedure
7.1. We recommend reporting complaints within 6 days of receiving your order, including a clear description of the issue.
7.2. The Customer will receive a response within 5 business days. If necessary, an acknowledgement of receipt will be sent first.
7.3. Products must conform to the agreement and meet applicable legal requirements.
Article 8: Warranty
8.1. The Wildflower Club offers a one-month commercial warranty against manufacturing defects. This commercial warranty does not affect the Customer's statutory rights, including the right to receive products that conform to the contract.
8.2. The warranty applies only to manufacturing defects under normal use.
8.3. Damage resulting from improper washing or misuse is excluded from the warranty.
8.4. Selecting the wrong size is not covered by the warranty, but the item may be returned in accordance with our return policy.
8.5. Complaints submitted after the commercial warranty period has expired will be assessed individually, taking into account the Customer's statutory rights.
8.6. If a complaint is deemed valid, The Wildflower Club will offer a suitable solution, such as repair, replacement, or a full or partial refund.
Article 9: Returns
9.1. Returns must be registered within 14 days of receiving the order. After registration, the Customer has an additional 14 days to return the products.
9.2. Products must be returned in their original condition: unworn, unwashed, and with all original tags and labels attached. Products with removed tags or labels, or products showing signs of wear, will not be accepted. If a returned item does not meet these return conditions and therefore cannot be accepted, the item will remain the property of the Customer. Should the Customer wish to have the item returned, the shipping costs for resending the item will be borne by the Customer.
9.3. Discounts may be recalculated if returning products affects the conditions of a promotion or discount.
9.4. All returns must be registered through the return portal.
9.5. The Customer is responsible for the costs and the safe return of the parcel.
9.6. Returns with incorrect or missing return labels will not be processed automatically.
9.7. Refunds will be processed within 10 business days after receipt and inspection of the returned products.
9.8. If a product is damaged or defective upon delivery, the Customer must notify support@thewildflowerclub.nl as soon as possible and no later than 14 days after receipt, including a description and clear photographs of the defect. In such cases, The Wildflower Club will provide an appropriate solution, such as a free replacement or another suitable remedy. If the Customer chooses not to accept the proposed solution and instead wishes to return the product without replacement, the return shipping costs shall be borne by the Customer.
Article 10: Privacy
10.1. Personal data is stored securely and used solely for processing orders and providing personalized offers.
10.2. Payment information is processed using encrypted connections and is not accessible to employees of The Wildflower Club.
Article 11: Applicability of these Terms and Conditions
11.1. These Terms and Conditions apply to every offer made by The Wildflower Club and to every distance contract concluded between The Wildflower Club and the Customer.
Article 12: Governing Law and Disputes
12.1. These Terms and Conditions shall be governed exclusively by the laws of the Netherlands.